Compliments and Complaints

We welcome suggestions for improving our work in school. Be assured that, no matter what you want to tell us, our support and respect for your child will not be affected in any way.

Please tell us of your concern as soon as possible as it is difficult for us to investigate an incident or problem properly if it took place some time ago. We do appreciate the assistance we receive from parents, carers or visitors in addressing any problems that arise.

Sending Compliments 

Please email the principal to lodge a complaint via headteacher@shepherd.coventry.sch.uk   We also have a folder in the office which contains letters, cards and emails from visitors to our school with compliments.

Complaints

We receive very few complaints. Problems sometimes arise from misunderstandings which are easily addressed. Most concerns and complaints can be sorted out quickly by speaking with your child’s class teacher. When parents/ carers and teaching staff treat each other with mutual respect and support, this provides a very good role model for all our children.

Procedure

Speak to the class teacher about your concern and try and resolve at this first level. If you still have concerns, then you should arrange to see the Phase leader for that phase. If there is still a concern, you can arrange a meeting with Mrs Clarke, Principal.

There may be a time that an appointment will be made with the Principal and this is used with discretion depending on the concern. Our first port of call is to resolve any issue informally first.

Complaints Policy TRCA September 2018

Complaints Policy Appendix C Initial Contact form for staff member

Complaints Policy Appendix D Stage 2 form completed by Complainant

Complaints Policy Appendix E Stage 3 form completed by Complainant

Our aim is to find a way forward together which serves the best interest of both the school and your child.

In the unlikely event of the problem remaining unresolved you can put your complaint in writing and, if necessary, could subsequently refer it to the Academy Committee Chair. The Complaint Co-ordinator is Mrs Ashley, Principal

A leaflet can be obtained from the office and you can complete your complaint in the given space after following the procedure chart. You are able to download a copy here

A full copy of our Complaints Policy is also available from the Office.

Across The Romero Catholic Academy, we use the model provided by Diocesan School Commission.